Smooky - Inspired By Cigar

Vincy - Return and Exchange Form

Dear Customer,

Firstly, we apologize for not delivering you the desired satisfaction. This form is here to fulfill your return/exchange requests promptly. Just fill this form and leave rest to us.

Return & Exchange Policy:

• 1. We accept any product with which you're not satisfied.
• 2. We accept return/exchange requests up to 1 week from the date of order delivery.
• 3. Products should have at least 90% remaining in the bottle.
• 4. Return/Exchange requests are processed within 3-5 working days.
• 5. Delivery charges are not refundable for your exchange/return order.
• 6. Customers have to pay the delivery charges for exchange order.
• 7. Tester Box (Sample Box) is not refundable as it is solely for the purpose of testing fragrances.
• 8. Orders above Rs.10,000 are not refundable, and can only be exchanged.
• 9. In case of damage, leakage, or wrong product, we bear the delivery charges.